![]() They are promoted as a quick and easy way to shop, but self-checkouts may be causing thefts to skyrocket while actually taking longer than cashiers. It then pulled the plug on the program just a few months later, in May. WALMART self-checkouts thefts are costing the company millions - meaning customers could soon face massive price hikes and shuttered stores. Once customers finished shopping and paid for their products, they walk through the Mobile Express lane, bypassing checkout.Īfter testing the program in the Dallas-Fort Worth, Orlando and northwest Arkansas markets, Walmart announced in January, 2018, plans to expand it to 100 more stores nationwide, in 33 states. Available for Android or iOS devices – or via handheld devices provided at kiosks in test stores – the app stored credit or debit card information for fast checkout. The TikToker, who claims to be a San Diego criminal defense attorney, advised his followers not to use self-checkout at any store to avoid being involved in a shoplifting. Scan & Go allowed customers to scan and bag items while they shop, and pay for their purchases with their mobile devices. A LAWYER has told how you could be falsely accused of theft if you use self-checkout at stores like Walmart and Target. In one case during the Scan & Go rollout, a customer tried to leave a Walmart store with a cart of about 100 items, only 40 of which he had scanned, Larson said. ![]() making sure people were scanning things right, multiple quantities, that sort of thing," Walmart chief technology officer Jeremy King said during a conference last month. "We found too many errors in the process. "You think that the theft is bad on self-checkouts? Wait until you try Scan & Go, where nobody is watching the customers out in the aisles," said Joel Larson, a former Walmart senior manager who led Scan & Go as the head of checkout innovation before leaving the company in October, in the report. Now it seems theft may be the reason for the switch from self-checkout to associate checkout.Ī former Walmart executive said shopper theft was a major reason why Walmart killed Scan & Go after expanding it to more than 100 stores, Business Insider reports. When he returned the money he told the police that he didn't think he was doing anything wrong.Last year Walmart ended its mobile-checkout program, Scan & Go, and also launched its associates-powered mobile checkout program: Check Out With Me. If this happened to me I'd have taken it to customer service, but I believe this guy. I mean we've all been there, you get in a hurry and it's easy to forget to grab your change.Īccording to KRVG a Brownsville man " is not facing any charges after surveillance cameras showed him pocketing nearly $100 in change that was left behind at a Walmart self-checkout machine."Īnd while this man won't be facing charges, because the victim decided against pressing them, the BPD reminds us that this action is a crime and that there is no such thing as "finders keepers." And it's not a big leap to think that if it was a real person checking out customers this likely would've never happened. walmart self checkout accused of stealing If a customer forgot to pay for maybe one or two items depending on the situation we could give them the benefit. It was kinda nice, felt like pre-2008 grocery shopping.īut back to self-check outs, by requiring folks to do it these stores surely realize that they are opening their business up to theft and other opportunities like this. But it's a calculated risk. I visited my dad in Carthage over Spring Break and I saw something I haven't seen in years, like 10 checkers busily checking out folks at the tiny HEB there. ![]()
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